Question

Sound cutting out when using Netflix on Smart tv

  • 2 December 2017
  • 1 reply
  • 22164 views

I just got a new Samsung Smart tv. My soundbar is working fine when watching sky, but when I watch Netflix via the smart tv the sound keeps cutting out. I tried it both over wireless and Ethernet and it doesn’t change. I also tried changing the wireless channel for sonos, but that also didn’t fix it

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1 reply

Userlevel 7
Badge +17
Internal tv apps like Netflix can cause problems with some TV's passing DD5.1 over optical lead. LG TV's have problems as well. The SkQ forum reports a lot of drop-outs as well, so you seem quite lucky there.
http://helpforum.sky.com/t5/Sky-Q/intermittent-sound-drops-in-both-Dolby-Digital-and-Normal-sound/td-p/2435729
Could you try a Netflix app from somewhere else? chromecast?