Answered

Sound cutting in and out


Diagnostic info - 1723763832

Have built in speakers connected with a connect amp. Speakers were working fine originally, but just recently have started cutting in and out. Tried changing the Wifi to the 3 different options. Tried unplugging the connect amp and restarting. Tried re-setting the WIFI set up on the app. Problem persists. Have other wifi devices - is the issue that they are competing for signal?

Can you suggest some other solutions?
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Best answer by Jeff S 24 January 2019, 20:49

mgirardo wrote:

Diagnostic info - 1723763832

Have built in speakers connected with a connect amp. Speakers were working fine originally, but just recently have started cutting in and out. Tried changing the Wifi to the 3 different options. Tried unplugging the connect amp and restarting. Tried re-setting the WIFI set up on the app. Problem persists. Have other wifi devices - is the issue that they are competing for signal?

Can you suggest some other solutions?



Hi mgirardo,

Welcome to the community. Your Connect:amp is wired into your network with an ethernet cable. Normally wireless interference shouldn't be a big issue. What are your Sonos components wired into? A switch, or your main router?

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mgirardo wrote:

Diagnostic info - 1723763832

Have built in speakers connected with a connect amp. Speakers were working fine originally, but just recently have started cutting in and out. Tried changing the Wifi to the 3 different options. Tried unplugging the connect amp and restarting. Tried re-setting the WIFI set up on the app. Problem persists. Have other wifi devices - is the issue that they are competing for signal?

Can you suggest some other solutions?



Hi mgirardo,

Welcome to the community. Your Connect:amp is wired into your network with an ethernet cable. Normally wireless interference shouldn't be a big issue. What are your Sonos components wired into? A switch, or your main router?

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