Question

Sound at not playing tv

  • 22 April 2016
  • 4 replies
  • 683 views

It's playing music, but not tv. Optic cable is lit. I unplugged soundbar and plugged back in. What are next steps?
Thanks!

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4 replies

Userlevel 6
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It's playing music, but not tv. Optic cable is lit. I unplugged soundbar and plugged back in. What are next steps?
Thanks!

Hi Solly, welcome to the community.

Make sure you have set up the TV to pass the audio to the optical port in the audio settings of the TV.
If this is the case and still no audio is playing from the PLAYBAR can you reply with the model of the TV and submit a diagnostic? Here's an article explaining how: How to Submit Diagnostic.

Please reply with the diagnostic confirmation number?
I have same problem, did you fix the problem?

My number 6889662
Userlevel 6
Badge +3
I have same problem, did you fix the problem?

My number 6889662


Hi, welcome to the community.

I see you already have a support ticket with us. Due to the issue, the best would be to continue via the ticket. (161219-002087)

Let us know how it goes.
It was converter that was the problem. Have switched converter and now it works perfectly.