• 10 June 2022
  • 6 replies


Support diagnosis: 1215484432

For months I have been trying to install an alarm with a "Radio soft music no stress" radio. 
I set it up correctly with a very specific alarm time. Unfortunately, it is always the SONOS ringtone that goes off and never the chosen radio.
I can't get the SONOS ringtone to go off.
How can I do this?
Please tell me.

P.S.: I'm going on holiday for two weeks so you have time to tell me.

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Best answer by Corry P 16 June 2022, 09:50

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6 replies

Assuming you’re Sonos product(s) are connected over WiFi, a good first step to try is a simple change of your routers 2.4Ghz band WiFi channel. Perhaps try it set to ‘fixed’ non-overlapping channel 1, 6 or 11.


Yes, my SONOS is connected to WI-FI.
I'll look into how to set channel 1, 6 or 11.


This link may assist to get that sorted:


I'm going on holiday for two weeks so you have time to tell me.

Userlevel 7
Badge +18

Hi @JPR_Project

Welcome to the Sonos Community!

At the time you submitted the diagnostic, the app was not connected to your Sonos system, so there is little information to go on. I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and go through some real-time troubleshooting with you.


OK… OK...but I have my cameras on my wifi....This is going to shake me up!