Question

sorry we can't connect to sonos

  • 6 February 2017
  • 3 replies
  • 429 views

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unable to get sonos working since new router. I have gone through the sonos setup on my mobile and on PC. Sonos is on the network and has an IP. Fed up with this, should i hard reset?

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3 replies

Sounds like you may want to contact Sonos directly, then, as I don't think you can run a diagnostic without having a "system" to run it against. I'd recommend calling them. You can find the correct contact information for your location at www.sonos.com/contact, I suspect.
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yes gone through that. Registered on my router with an IP.

Try to connect through phone and PC and it won't find it.
Try to set it up, goes through the setup, press the buttons on the sonos to connect and connects fine but then get the sorry we can't connect message
Have you tried the instructions here?

https://sonos.custhelp.com/app/answers/detail/a_id/1072/kw/New%20router