I’ve been troubleshooting audio dropouts for many months now. I suspect it might have something to do with a flaky internet connection but I have not been able to prove it yet. In the mean time, I’ve been submitting diagnostics reports and working with Sonos support to try to eliminate any issues with the sonos itself. I’ve been through all of the usual suspects. Replaced the cable. Replaced the router. Added a switch between the router and the connect to isolate a possible faulty port on either side of the cable, and using a different port on the Sonos connect. I have to explain this every time I connect with support, even if I have an existing case number, as they always tell me “its probably a bad cable”.
This question is specifically about sonosnet. According to support, this is the latest cause of my audio issues. I have a single sonos connect hard wired to a switch which is connected to the router. This is the only sonos device on the network. Previously, support said they were seeing lots of interference on the wifi and that could be causing issues, even though it’s hard wired. And that I should disable the wifi. So I did that.
Now the tech is telling me that I should turn the wifi ON so I can change the sonosnet channel. How exactly is the device getting interference if the wifi is turned off? And how would changing the Sonosnet channel on a wired device change anything? Also, two other things they said. I should turn it back OFF after I change the channel. What??
And that the sonosnet channel could be interfering with the routers wireless channel, thereby causing issues with the controller. (Phone app). Again, the connect’s wifi is OFF.
Can someone make sense of this?