Hi, my sonos 5 gen 2 won't connect with the sonos app V1 or V2. It also isn't showing up on Spotify to play through. I have tried turning WiFi on and off even connecting with an ethernet cable. I then tied troubshouting and reconnecting with my WiFi. It did say songs want connected through my WiFi which is strange because it was. Tried pairing up as per the instructions by pressing the connect button on the back if the speaker, initially flashed on and off orange before changing to solid white the app asks if there is a solid orange light, there isn't so it says let's try again. Im stuck in this loop!.
Will call sonos but only open mon-fri.