I have a Sonos Play 5 that now won’t connect to Wifi. It’s been fine for 3+ years. Works fine with an ethernet cable but just won’t connect. Tried absolutely everything except mucking around with the BT internet which BT said would be a mistake. Anyone have any other suggestions?
It could be the wireless card has failed. It’s known to happen.
Wire the speaker again by Ethernet, submit a diagnostic and contact Sonos Support by phone armed with the diagnostic confirmation number.
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