Best answer by Kamlesh_1View original
Cannot add a music folder so cannot play any music....nice product. Error message says: "Reason: The computer "XXXXXXXX" cannot be found. I have a Microsoft Surface Pro 3. When I orginally installed Sonos after purchasing my Surface, Sonos worked great. Then a few days later when I tried to play music I got an error saying "XXXXXX folder cannot be found". So I went into my Settings/Music Library, deleted the path, and added again. Then got the error message "Sonos was unable to add the music folder XXXXXX folder cannot be found". My diagnostics #: 4360058.
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