Answered

SONOS volume won’t go up


Sonos system keeps turning back down to about 15% no matter what controller adjusts volume. Will go lower, but not higher. Diagnostic ref : 729999653
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Best answer by Jeff S 11 February 2019, 23:07

Albrect203 wrote:

Sonos system keeps turning back down to about 15% no matter what controller adjusts volume. Will go lower, but not higher. Diagnostic ref : 729999653



Hi Albrect203,

Thanks for sending in the diagnostic report and welcome to the community. It looks like one of your Sonos One speakers is reporting an amplifier fault. It would be best to have our phone team take a look at this one. Please give us a call. Our phone number and hours are found here.

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Albrect203 wrote:

Sonos system keeps turning back down to about 15% no matter what controller adjusts volume. Will go lower, but not higher. Diagnostic ref : 729999653



Hi Albrect203,

Thanks for sending in the diagnostic report and welcome to the community. It looks like one of your Sonos One speakers is reporting an amplifier fault. It would be best to have our phone team take a look at this one. Please give us a call. Our phone number and hours are found here.
Thank you Jeff, I’ll give the team a call!

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