I have been trying to update my Sonos System with the new update without any success. Here are some of my system details:
- Eero Router System (Eero Pro, 2 Eero Beacons, 1 Eero 6) Ver: eeroOS6.40
- Sonos System
- Sonos One SL and Sonos One (Bedroom)
- Sonos Five
- Sonos One (Pair), Sonos Arc & Sonos Sub (Living Room)
- Sonos Move
- Sonos Roam (Pair)
- Current Version 13.2 Build 64319090 on Speakers
- Sonos S2 App (On Android) Version 13.3 Build 65121040
The system had been running just fine until the newest update became available, and the update failed and the problems have been increasing.
In the S2 App, all of the speakers are shown. The Sonos One and the Sonos One SL (Bedroom) have a wrench and it says too issues. This is recent… until today, there were no flags in the app.
On the Eero network, not all of the speakers show online. The Sonos Arc and the two Sonos One’s that are part of the Living Room group show offline. All other speakers show online.
The living room sonos speakers work just fine with the TV.
The bedroom group with the Sonos SL and the Sonos One will play music by using voice commands through google, but the music only comes out of one of the One SL. Again, this is recent.
I have been searching the forum, but have not seen anything with these issues.
I did try hooking one of the Sonos One’s (Bedroom Group) straight to the router, but the update failed. I have also unplugged the Sonos One’s that show offline in Living Room Group, but none of that works.
I have submitted a diagnostics report through the App tonight and that reference is 1356659809
Any help or direction is appreciated… I have not contacted support yet. Again, all the speaker in the group Living Room work with the TV. I can use the Five, the Roams and the Move through the app… the Bedroom only works with Google Commands and the Living Room only with the TV.