Answered

Sonos Unresponsive

  • 12 July 2019
  • 1 reply
  • 78 views

Sonos Connect with wired ethernet connection keeps becoming unresponsive: Sonos App cannot find Connect and Network Link light on switch where Connect is plugged into is no longer illuminated. Upon Connect power cycle, Connect becomes responsive again but only for about 5min.

Home Wifi Channel 6
Sonos Wifi Channel 11 (although Connect is wired to network)
Network Switch tested and all ports functioning properly
Network Cable tested without issue

Diagnostic Confirmation# 1111340627

Please help as this issue makes Sonos Connect useless, manufacturer's warranty is expired. Thank you.
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Best answer by Jeff S 12 July 2019, 19:09

Hi dkuz143,

It sounds like the Connect is locking up from time to time. This sort of issue is best handled by our phone team. Please give us a call, you can find our phone number here.
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Userlevel 7
Badge +20
Hi dkuz143,

It sounds like the Connect is locking up from time to time. This sort of issue is best handled by our phone team. Please give us a call, you can find our phone number here.

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