My diagnostic report # is 412324574
I recently moved from a small apartment to a much larger home. I had a single Sonos One at the apartment and bought two additional Sonos Ones for the new bigger house. In addition I bought a new Netgear Orbi mesh wifi system.
The Sonos system is unusable over wifi. The speakers couldn't even be set up without one of them plugged into the router. They work fine over SonosNet. But having one next the router is essentially useless to me and just makes it an expensive SonosNet router.
Over wifi sometimes music successfully streams from a controller but more often than not you get 701 or some other error. You can't set up Alexa. Couldn't even send the diagnostic report over wifi and had to plug back into the router.
Problems with mesh networks, including Orbi, don't seem infrequent. See:
I've tried pretty much everything I've found on the forums both on the speakers end and the Orbi end and even some things it tells you not to.
The firmware on all speakers is up to date.
The firmware on the Orbi is up to date
I've factory reset all the speakers :(
I've unplugged both the Orbi sattelites, but even when connected directly to the router the speakers don't work.
I've disabled Daisy Chain Topology, MU-MIMO and 20/40hz coexistence on the router.
I've set the 2.4 radio just to a single channel - tried 1, 2 and 3 - and not to auto.
Any help would be greatly appreciated. I'm pulling my hair out here.