Question

Sonos system losing internet connection on wired connection

  • 17 May 2017
  • 3 replies
  • 211 views

A customer has a Sonos system which is connected through a network cable to the switch which is then connected with fiber to the firewall. The SOnos is losing its connection with the error: Cannot play. Speed of networkconnection is not sufficient to maintain buffer.

Firewall is a watchguard. Sonos has full access to the internet so no web filtering or what so ever.

Anyone an idea?

Steven.

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3 replies

Possibly a local IP conflict. It can produce that error message due to packet loss. That's assuming that there isn't simply a bad cable somewhere.
Userlevel 7
Badge +21
Does the Watchguard firewall have any (QOS Quality of Service) controls set? That could lead to throttling of the streaming connection.
what is the minimum internet speed for my system sonos work well ?

what is the bandwidth consumed by a device sonos ?