Sonos System Disconnected

  • 29 January 2018
  • 1 reply
  • 321 views

Our Sonos cannot be seen from desktop or any of our IOS or Android handheld devices. This occurred a few hours after we hooked up a One to the system. System consists of two playbars, two subs, four Play 1s and a Play 3. Desktop is a Dell running windows 10. I have unplugged a speaker, rebooted the wifi, and went so far as uninstall and reinstall the controller app. Why would this happen so soon after connecting a 'One'? How do we get the system back on line?

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1 reply

Userlevel 7
Badge +19
Hello there, Nils_5. Thanks for the post and welcome to the Community. Do you happen to have any Sonos devices plugged into the network via Ethernet cable? If you do not, please do so and let me know if the system comes back.

Thanks!