This is honestly occurring to me so often that I’m kind of put off by the sonos “all things wireless” system.
I have two Sonos Surrounds and 1 Sonos Beam, all wireless.
Every so often the system loses the surrounds and they either show in the app as +?+? as surrounds and no sound playing or are showing as if everything is good but no sound playing.
Today they just refuse to connect no matter how many times I reset the system.
Things I tried:
- Rebooted the Beam and both surrounds
- Reboot the router
- Turned off the router, turned off all sonos, turned on the router, waited 5 minutes, turned on the sonos products.
- Removed the surrounds from the app, factory reset the surrounds, reconnected them to the network.
- I moved the 2.4Ghz Channel from 6 to 11.
Now the surrounds don’t even show up in the app. Also during the setup, it was taking a long time and it was saying at the end that they are connected but they might not show up in the app and I need to restart the surrounds. I DID, MANY TIMES.
I submitted a diagnostics: 584945453.
Please Sonos, fix your products.
I see tens of threads with this issue. No, there’s no WIFI interference at my house. These surrounds are literally 3 feet away from the router and I don’t have that many devices connected to my router. No neighbors around either.
Here are the surrounds in my router’s device list.
Best answer by Airgetlam
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