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sonos subwoofer gen 1 not powering on

  • 26 April 2021
  • 1 reply
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I have the black subwoofer that has the single button on the front.  When I plug it in no lights or anything appears on the front.  I have tried another power cord, tried holding the button on the front and plugging it in.  Nothing works.  1k for a few years…  do you have any ideas?

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Best answer by Ken_Griffiths 26 April 2021, 00:37

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I have the black subwoofer that has the single button on the front.  When I plug it in no lights or anything appears on the front.  I have tried another power cord, tried holding the button on the front and plugging it in.  Nothing works.  1k for a few years…  do you have any ideas?

You really need to contact Sonos Customer Support - not much the user-community here can do when you are not getting any power at all. Here is a link to contact them:

https://support.sonos.com/s/contact