Answered

Sonos Sub Gen2 rattle

  • 10 January 2021
  • 2 replies
  • 53 views

  • Contributor I
  • 0 replies

Hello Sonos team

My sub is producing a very annoying rattle when we play some music or movies. I have checked everything including equaliser settings. I attached a video with an example.

Can you please let me know what shall I do next?

Video

Best regards 

Vasco

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Best answer by Paul A 10 January 2021, 17:06

Hi @Vfsn.

Welcome to the Sonos community and thanks for reaching out to us. I would like to share some information to help out.

From this point, I would recommend calling our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can dig deeper and find out what would be the better step to take and what is causing the issue as it may be an internal hardware fault. I would also like to suggest submitting a diagnostic after 3-5 minutes of the issue happening so we can check if there are any wireless interference that might be causing this issue as well..

Please do not hesitate to reach out if you still have further questions or concerns. Here in the community, everyone can help you out.

Thanks,

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2 replies

Userlevel 6
Badge +17

Hi @Vfsn.

Welcome to the Sonos community and thanks for reaching out to us. I would like to share some information to help out.

From this point, I would recommend calling our technical support team for more in-depth troubleshooting steps or possible product replacement. It is best to contact our technical support team so they can dig deeper and find out what would be the better step to take and what is causing the issue as it may be an internal hardware fault. I would also like to suggest submitting a diagnostic after 3-5 minutes of the issue happening so we can check if there are any wireless interference that might be causing this issue as well..

Please do not hesitate to reach out if you still have further questions or concerns. Here in the community, everyone can help you out.

Thanks,

Userlevel 2
Badge +3

Are you sure it's the sub that's rattle ? One time I tought my sub was damaged but I found out it was mirrors on the wall that made that vibrating sound, just a tought 

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