Sonos sub (gen 3) will not connect

  • 18 October 2020
  • 1 reply

Sonos sub (gen 3) will not connect to the arc soundbar once the sub has been setup, and says it will remain unsed until you connect it.  however, it wont connect and says not found - please help🤦.

1 reply

Userlevel 3
Badge +8

Hi @anthonypraznik, thank you for your response and welcome to the Sonos Community. I appreciate your response and for letting us know about it. 

Let me help you figure out what's happening. We would like to have you submit a diagnostic of your system and reply back with the confirmation number. This will allow us to see how your Sonos system and help provide a resolution.

If you need help with any other information, feel free to reach out. We’ll wait for your reply.