Sonos stops playing randomly

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I’m having a similar problem. I’ve got my record player hooked up through my connect. I’ve tried changing the wireless channels on both the Sonos app and router. Works for a bit then cuts out. My ref number is 2033664107. 


Hello @bminno9, welcome to the community! 


I understand that you are experiencing some issues with playing music from your turntable to Sonos. Thank you for providing that diagnostic. Would you mind answering a few questions for me?


Does this happen with music services, such as Tunein, or does this only happen from content from the turntable? 


Does this turntable have pre-amp by chance? If you are not sure, would you mind providing the make and model of that turntable?

Hello Richard, thanks for the reply. Yes it also stops when I’m using Spotify or Apple Music or any other streaming service. The turntable is a pioneer dj and has a pre amp. 

Kind regards


Thank you for confirming that. The diagnostic did not show any errors from those services. Have you played music from Spotify, or Apple music recently? 


Does this only happen when the Connect is playing audio; for example, if you were to play music on just your Beam, does the audio cut out as well? 

Yes the beam cuts out while using Apple Music. I’ll see what it does tonight and if it stops I’ll run another diagnostic test. 


Sounds good! I look forward to your reply. 

Hi Richard, the Sonos system has been good since last time I spoke to you but it’s started playing up again. It’s cutting out using Apple Music with the iPad and also through the record player hooked up with the connect. My diagnostic number is: 111585530


Thanks again


Thank  you for letting me know. The only thing I am seeing in this diagnostic, is insufficient bandwidth. When you are playing music to your speakers, is anything else using your internet? 


Also, what time of day does this happen? If this happens post rush hour, it is possible that your internet provider may be struggling to maintain the appropriate bandwidth to maintain the audio stream. 

Hello Richard,

So my Sonos system has started to play up again. It’s only my beam that’s affected. I have a Sonos one grouped with the beam. The beam stops playing while the one keeps on playing. I group the beam back with the kitchen and it’ll play for 2-3 mins and then stop again. Any help would be appreciated. My diagnostic number is: 177370424

Kind regards


Thank you. We would like to move your case over to our phone team, as we can go through more detailed troubleshooting with you in live time. I am going to send you a direct message requesting more information, so I can create a case for you.