Sonos stopped working

  • 5 December 2016
  • 1 reply

I have 3x play1 units and the app won't play Any music at all.. I have wifi and the apps on my iPhone. I go on the radio or music and it won't play nor give the option to. I can press play on the speakers and it plays what I was last playing but can't operate the speakers through my phone. I've deleted the app and reinstalled but still no joy. Yesterday it in the morning came up with unable to connect but today nothing all day.

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1 reply

Connection problems which appear suddenly are often caused by network problems, not Sonos problems. The typical cause is duplicate IP addresses. These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Switches or hubs
Wired Sonos units
Wireless Sonos units
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.