Ever since the recent update about 2-3 weeks ago, my five play:1 speakers keep randomly disconnecting. Usually reseting my wifi works, but I’ll still need to factory reset one or two speakers. This is both annoying and not viable as i need a 12 foot ladder to reach 2 of the speakers.
I’ve unplugged the speakers, reset wifi, and restarted the speakers. Ive factory reset every one of them. the issue persists. We’ve had them working without an issue for 2 years until this recent update. In those 2 years, the speakers have not moved an inch and the wifi has not moved or changed.
I’m beyond fed up with this system now. This is in a restaurant setting, so when they disconnect my dining room goes silent, which is a huge problem.
Last little weird piece is when the speakers go down, my sonos app and desktop app can see spotify and the speakers but i get an error when they try to connect. when that happens, i can’t submit a diagnostic.
The most recent successful diagnostic while this problem was happening is 1081829941.
I would REALLY appreciate help, because this is affecting my business now and I can’t keep pulling out my ladder to make my speakers work.
Thanks to anyone who can help.
Best answer by GuitarSuperstar
Wiring one speaker to the router creates SonosNet, a mesh network that only your Sonos speakers will connect to that can give you more reliable network performance from all of your speakers.
If you still experience problems with a wired setup, try changing the SonosNet channel in the Sonos app.