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Sonos Roam has stopped charging

  • 27 June 2022
  • 6 replies
  • 6433 views
E

Hoping someone can help (I’ve tried Sonos Support but couldn’t connect through to a live person)… My Sonos Roam has stopped charging entirely. I’ve tried different chargers - the same charger is still powering other devices, so that doesn’t seem to be the issue. I’ve also tried holding down the button at the back, holding down the play/pause button and pushing on the button at the back. It is making no sounds/ no lights etc (I figure because it is out of charge? maybe?). I don’t seem to have anyway to get it to work! Ideas/suggestions would be very welcome! Thanks :-)

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Best answer by buzz 27 June 2022, 04:02

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6 replies

G
Userlevel 7

Try charging the Roam with a 5V/2A (10W) USB power adapter. A standard 5V/1A (5W) phone charger will not be enough power to charge the Roam.

"Receive with simplicity everything that happens to you." - Rashi
buzz

If ROAM is fully discharged, it will not respond immediately when the charger is attached. Allow the unit to charge for a couple hours, then re-evaluate.

After this charge, if the unit will not start up normally, remove the charger and hold the power button for at least 12 seconds.

Airgetlam

And I’d recommend a direct connection, not induction charging, at least until you get it back working. Remove at least one of the variables….

Bruce
G

My two Roams are regularly unreliable, often dead, then won’t charge off a viable receptacle until, wait, now it’s charging, briefly, hey w got to 22%, now it’s not charging, repeat etc.

A

Roam no longer charging…  Sonos sent me a power adapter to try but not sure what that might solve as I tried no less then a half a dozen different bricks I already own.  Not one of them worked including the brick Sonos sent.  What other options are available to bring this back to life?

 

Adam

Ken_Griffiths

Roam no longer charging…  Sonos sent me a power adapter to try but not sure what that might solve as I tried no less then a half a dozen different bricks I already own.  Not one of them worked including the brick Sonos sent.  What other options are available to bring this back to life?

 

Adam

Here’s a suggestion to perhaps try:

1. Remove all power from the Roam - remove from the USB/Qi charger.

2. Hold the rear power-button down for 25+ seconds 

3. Plug in the USB charger and let it charge for half an hour to an hour

4. Remove the USB connection and repeat the 25 second power-button press [it may wake-up (flashing status led) before you get to 25s, in which case you're done].

5. At this point when it’s working, charge the the Roam fully. It should stay awake on USB power.

You may have to repeat the steps 1 to 4 above to sometimes get the Roam to spring back to life, but just be patient with it.

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