I bought my sonos roam 3 weeks ago and have struggled with it left right and centre. As far as I can tell there are 4 main problems
The first problem I found was that the audio would spontaneously drop out while listening to video and sometimes any audio that isn't played through the sonos app.
The second problem is that the bluetooth just doesn't work (excluding 2 days of it functioning last week)
The third is that the sometimes the buttons just don’t do what they say they should do in the manual. Sometimes the power button doesn't work, the bluetooth never connects, the volume buttons sometimes don’t and I am yet to be able to use the smart assistant.
The final problem I have found is that the device can't pair with other SONOS speakers, of which I own 8. I also think that sonos needed to be clearer that this speaker would force customers to upgrade to the Sonos S2 app as I basically can't use my Play 5’s anymore because they are incompatible with the S2 app.
After being a long term user of SONOS products and having lived through the early days of connectivity with sonos products and come out the other end to a wonderful whole home system I am sadly quite dissapointed with the SONOS roam and until the glitches are cleared up I would steer clear.
All of this said, the sonos technical team were wonderful and were able to help me get the sonos roam working on one occasion, but sadly all of the previous problems have returned.
Has anyone else had similar problems and found a solution?
If not then it might be time to send this back to the supplier.
