I’m continually unable to play to my Sonos Roam via the Spotify app. The Sonos Roam will be grayed out with the message “Can’t play this right now.”
I can play to the Roam without issue from the Sonos app. Both apps are fully updated, and all of my other Sonos speakers are available via the Spotify app.
My router automatically band steers depending on my device’s location in the house. I was just on with Sonos customer support, who was telling me that I need to turn off band steering to connect to the Roam (and always have my phone on the band that the Roam is on). (It seems like my phone and the Roam may judge network strength / interference differently and so not reliably be present on the same band.)
I’m also not clear why band steering would be the issue if I can play to the Roam via the Sonos app, but not via Spotify (including when on different bands).
Turning off band steering seems like a bad solution, as I like band steering, feel that router technology is generally moving in that direction (?) and I have had no other issues with it. It seems like an especially bad solution for a device that’s meant to move around the house with you.
What gives? Is there something else I should be doing to solve for this? Are others experiencing the same issue?
Thanks for the help.