Dear Andy B,sorry for the late response, but I was out for vacation.Confirmation number: 7801049.This morning the "bug" has occurred twice (song number 2 on the queue ends > the song on air is the same, n.2 on the queue > if I play "skip" the system skips two songs ahead, going to the n.4 on the queue).The router and the system were off for two weeks, so I'd consider it a good reboot...
It's most likely an issue where the speaker is losing connection to your wifi, so it would repeat the song and not be able to notify the controller properly.I would recommend unplugging all of your Sonos devices, then rebooting your router, and then plugging the speakers back one at a time, waiting at least a minute before each speaker, so that they have time to reboot.
Can someone please tell me how to submit a concern and get a diagnostic number?
I have the same issue. Diagnostic number 7825973
I have had the same issue for a long time now. Diagnostic number 7840579Thanks in advance.
Hi Fawlty65 welcome to the community. I've gone ahead and applied the patch to your system. Go ahead and run the update when you have a moment.
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