We are an av installer and use sonos in some client setups. Mostly port or connect and we are experiencing a lot of problems after newest updates in S2.
A lot of clients are reporting missing players. The player dissapears in the sonos app but is still active on the network and replies to ping and :1400/status page.
Most of our installs are hardwired and wifi off, a lot of these installs worked fine for a long period until now.
I think the issue occurs when playing spotify music selected in the sonos app.
Other players playing internet radio trough sonos radio or tunein have no issues.
Also when playing spotify trough spotify connect the players don’t disappear.
Since we allready know of 10+ installs with these problems I don’t think the network or network gear is causing this. Because there are different routers and switches with most of the installs.
Anyone aware of this issue or experiencing the same?
Best answer by Corry PView original