Question

Sonos playbar - pitch noise...

  • 1 August 2020
  • 1 reply
  • 102 views

Hi Sonos team,
My soundbar has started to say a constante pitch noise. I have several other Sonos products (2x play One and a Beam) and they do not do the same. What could have caused this noise and how do I make it stop? It will only stop if I unplug the soundbar.

The products are not located in the same rooms. 

Kindly let me know if you need serial number or anything else in order to assist.
Thank you so much in advance.

Best Regards
Jesper.


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1 reply

Userlevel 6
Badge +17

Hi @Jesper S.

Welcome to the Sonos community and thanks for reaching out to us.

I would recommend taking a video with the issue occurring, submit a diagnostic, and call our technical support team for more in-depth troubleshooting steps and for possible product replacement. This is not a normal Playbar behavior that may need a more interactive troubleshooting situation.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,