I own a pair of Sonos Play 5 Gen 2 speakers bought in November 2017.
Both of these speakers have been connected to my WiFi 2.4G router and have been functioning very well as a stereo pair.
Last week, I upgraded to the S2 app. Soon after, I started noticing that the right side speaker was dropping out occasionally.
So, I reset both the speakers to factory settings by holding the ♾ button down while powering on the speakers. Both speakers blinked white, then white & amber and then started blinking green. After that, I started setting them up from the app using the “add product” option.
Speaker # 1 (the one that was dropping out initially) was set up without any trouble.
But, I am unable to set up Speaker # 2. The sequence of events is like this :
- I click on add product- the app identifies the new speaker- it adds the new speaker to my WiFi network-I get a message asking me to press the ♾ button and wait for the chime- I get an error message saying “Not Connected - your Sonos product was not found. If your product is a long way from your router, You May need to try moving it closer”. The speaker is about 2 metres from the router.
I have tried this at least 15 times and the result is the same. I tried the alternate setup using an Ethernet cable to connect the speaker to the modem. The result is the same.
I tried calling the helpline number twice. Was made to wait on line for 15 minutes and then disconnected both times.