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sonos play 5 strange scrambling sound

  • 5 December 2019
  • 1 reply
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Today my sonos play 5 (gen 2) has suddenly started randomly reducing the volume of the song playing and played over a scrambling sound.  Its bizarre. Pause the track and then it's fine again for a couple of tracks before playing again

 

Any ideas?

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Best answer by Ryan S 12 December 2019, 20:54

Hi Jebilaya, I hope you’ve already had a chance to do this, but this sort of issue would be best worked over the phones with our support team. You can start with reaching out to them directly here. They’ll help find out what’s happening. Ideally, try to get a diagnostic within a few minutes of this happening.

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Userlevel 7
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Hi Jebilaya, I hope you’ve already had a chance to do this, but this sort of issue would be best worked over the phones with our support team. You can start with reaching out to them directly here. They’ll help find out what’s happening. Ideally, try to get a diagnostic within a few minutes of this happening.

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