I have purchased over 11 speakers so I’m a bit concerned that I can’t find a quick answer. My Play 5 starting making a static news while on or off? I disconnected...Moved to a different room...reconnected and it’s the same issue. While off the static news is low...while playing the static news is more pronounced.
Can this be repaired?
+16
Hi @carloswebebop.
Thanks for reaching out and welcome to the community! We’d be glad to help.
I appreciate that you already did most of the troubleshooting steps needed, at this point, it’s best to reach out to Sonos Support to take a closer look and diagnose the unit in real-time. We don’t offer repairs, but instead, it will be helpful if you will have a recording of the sound then give us a call and work with a technician live. They have resources available for advanced troubleshooting and replacement option if needed in accordance with the replacement policy, as well as warranty and loyalty program options.
If you have any other questions or concerns, feel free to reach out.
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