So I have owned my play 5 about a month, never had any issues, was set up to my WiFi within 15 mins after I opened it and I have never had to touch it again until today. First Sonos app cant find my sonos system on my PC. So I try the sonos app on my phone. Still no luck. So I reset it to set up a new system on WiFi. The play 5 cant find the wireless network, I then set the speaker up via ethernet which works fine, with the ethernet cable still plugged in I go to advanced settings in the app to setup wireless connection, put the WiFi password in and it still will not connect to the WiFi.
Things I have already tried at least twice...
Remove speaker power for 30 seconds then plug back in.
Unplug and reset router
Tried set up from PC App and from phone app
Any help would be great...
Best answer by Ryan S
Hi guys, if you're having any trouble with a player like this, it's best to give us a call
on our support line and a technician can assist.