I've tried everything that everyone else has tried, but it's just dead. The app finds it and I get up to the point where it tells me it’s switching over to its own wifi connection, then it fails. I’ve tried it a dozen times. I’ve tried directly to the router using two different network cables in case I had a bad one. I’ve rebooted the router, the modem, the unit the phone several times. I’ve deleted the app twice and reloaded it. All my other Sonos devices have no problems.
I’ve tried calling support three different times on three different days and each time I was put on hold for over half an hour or longer before they disconnected or hung up on me. I even got up early in the morning (PST) last week hoping to get in a short line but the same thing happens. Put on hold then disconnected. I even tried their chat but it's not working on their site. It's a shame since I’m a partner in an AV company and we have installed hundreds of Sono products but I can’t even get mine to work.
it's out of warranty. Any suggestions on what to do next?
Best answer by Ken_Griffiths
If you are trying to setup the Play:5 device, involving Apple WAC (Wireless Accessory Configuration) using an iOS mobile controller ad-hoc WiFi connection, then there have been some issues with iOS 14.2. So you may want to try with an earlier, or later version of iOS, or any recent Android device.
If using iOS, I would also suggest temporarily switching off ‘Private Address’ in the WiFi network connection on the mobile device, then re-enable it after setup.
Also ensure that the relevant WiFi has 802.11b/g modes enabled.
A further consideration is to try a different ethernet cable/router port, if leaving the device wired during setup following factory reset.