Sonos Play:5 (Gen 1) No sound after software update

  • 4 July 2020
  • 1 reply

The speaker connects but no sound is coming out. Tried resetting and reconnecting. 

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1 reply

Userlevel 5
Badge +13

Hi @Tech-head, thanks for reaching out! Do you mean, factory reset? Can you please try to submit a diagnostic by following this link to further check it on our end. Reply to us with the confirmation number. Thanks!