Hi All, I recently purchased a Sonos Arc and setup was a breeze using Sonos 2. Once setup, I added back my sub and two Play 1s for surround sound. All worked well. Then I thought since I had two Play 3s why not swap them for the Play 1s for better quality surround sound. That worked . All went well until I tried to add back the two Play 1 speakers to the Sonos 2 App. When I try that for either speaker, I get to the point where it appears that the handshake worked where they should be back online but I get a message “Your Play 1 has been added, but may not appear in the System tab. If so unplug the power cord and plug it back in to finish the setup from the system tab”. I tired this numerous times and still the Play 1 are offline; not showing up in the system. I called Sonos and did everything they suggested i.e. Rebooted Modem, rebooted router, hardwired into ethernet cable and still, it does not work. I even tried to get Sonos 1 to connect to these speakers with no success. I then took my old Sonos soundbar and tried to connect it to Sonos 2 and it worked perfectly. One thing I was told by the Sonos support representative was that this is a known issue. However, I could not get an answer to when this issue may be resolved. Just wondering if anyone else had this issue and /or if anyone has any suggestions? Thanks in advance. PS. I am using an iPhone 11 Pro and have submitted numerous Diagnostic reports to Sonos. Thanks
Best answer by Ken_Griffiths
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