Best answer by Chris
Is the microphone on - button at top - light should be lit below the button.
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Sonos One won't respond to "Alexa"
Our Sonos One will not respond to our "Alexa" commands but I can still use the app to play my music through the various streaming services. Can someone provide assistance? Thanks.
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Userlevel 7
+22
Have you gone into the Alexa app and enabled. Go into Sonos app ... settings...rooms. Chose the Sonos One Room - at top will say Alexa (alexa button for setup).
What country are you?
What country are you?
It appears to be enabled in both the Alexa app and the Sonos app. I am in the United States.
Userlevel 7
+22
Is the microphone on - button at top - light should be lit below the button.
That was it! Thanks so much.
Userlevel 7
+22
that would do it!
I’m having the same problem. I call Alexa and it dings then does nothing. This happened a week or so ago originally then again since Monday.
Both apps are set up and it was working fine previously. Mic also on.
I’ve even got a response saying she couldn’t help me right now, try again later.
Any ideas? Anyone else experiencing this?
Both apps are set up and it was working fine previously. Mic also on.
I’ve even got a response saying she couldn’t help me right now, try again later.
Any ideas? Anyone else experiencing this?
Userlevel 7
+20
Please look at the steps I've listed within the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16210022
Let us know how you get on.
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16210022
Let us know how you get on.
chris--great advice; that was all that was needed to get Sonos One going again. So easy.
thanks so much.
thanks so much.
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