First some info to better explain the situation: in total we have 5 Sonos One devices and 1 Sonos Play:5 device.
On one Sonos One device I recently noticed that sometimes it just stops playing music or skips to another track. I already tried over WiFi and also connected via ethernet cable. On both options the same problem occured. I also tried changing the WiFi channel in the system setup (1, 6 and 11)
It is also not music service dependant. I have the same issue when playing from Spotify as well as playing from Apple Music. Playing music over Airplay (Apple Music on iPhone) does not have the problem.
Because I tried both cable and WiFi I do not think this can be related to my network. Also because playing over Airplay has no issues. A reset of the device was no success either.
The strange part is: When I combine this specific Sonos One to play with any other Sonos device in my setup it keeps playing without any interruption or skipping issues.
Soemtimes it also says that cannot make any connection to spotify or Apple Music. But at the same time other SONOS devices are seamlessly streaming music from one of both services.
Someone any ideas?
Thanks in advance for the help.
Diagnosis number 142433070