Sonos one SLs white noise after ios software update

Question

Hello, few days ago i noticed when opening the sonos app that it said it couldnt be used with the system anymore ( arc + 2 sonos one sls as surround ). I updated and now im getting faint white noise over my music/movies etc from the SLs as soon as i start playing something. Playing source seems irrelevant since it does it both from my iphone ( apple music airplay ) and my LG CX. Also after stopping any sound/ source device it still plays the white noise for a few seconds then stops with a small pop ( when they become inactive i suppose ).

Tried unplugging , nothing changes. My arc has no white noise. Tried resetting wifi network, no success ( even if wifi is down until they become inactive white noise can still be heard).

Any ideas? Going crazy here.

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Best answer by Corry P 11 October 2021, 12:39

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Corry P · Accepted Answer

Hi @Chris85Welcome to the Sonos Community!This is certainly unusual. As you’ve tried rebooting the speakers already, I’d like you to try rebooting the Arc too - it is in charge of what the surrounds play, after all.If that didn’t help, please try removing the surrounds from the Arc and add them back on again - Settings »System »[room with Arc] »Remove Surrounds. When the app asks, put them in separate, temporary rooms until they are re-bonded to the Arc. Settings »System »[room with Arc] » Setup Surrounds to add them back on again.If the issue persists, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.I hope this helps.

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