Question

Sonos One Set up problem


Just purchased a Sonos One. When entering set up mode I am told to update the app. Which is already the latest version. Any ideas?

13 replies

Exactly the same problem, controller app will not work without an update. New unit bought 2 hours ago ... extremely frustrated!!
Not just me being a muppet then, think I’ll get one of the kids to have a go 😉
starting to think I should have bought a bose unit now. not happy!!!!!
When it works it’s ace. When it doesn’t 😬
I’m having the same problem. I’ve got the newest version of the app
Welcome to frustration 😄
Userlevel 6
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Hey guys, sorry for the trouble. It's not on your end. The Sonos software version 8.2 is coming out right now, but it's not available in all app stores just yet. Each store has to go through an approval process before an app is "live". The Apple store is still pending right now, but other devices should be fine. It shouldn't be too much longer.
Wouldn’t have been good if that information were readily available Ryan
Ryan S wrote:

Hey guys, sorry for the trouble. It's not on your end. The Sonos software version 8.2 is coming out right now, but it's not available in all app stores just yet. Each store has to go through an approval process before an app is "live". The Apple store is still pending right now, but other devices should be fine. It shouldn't be too much longer.



are we talking minutes? days? weeks?
Userlevel 6
Badge +3
mrstevetwhite wrote:

are we talking minutes? days? weeks?


From past experience with other launches, it usually would have been live over an hour ago. So I'd say anytime now. However, I don't currently have a set timeline for this specific one (I'm not sure why it's still pending). I wouldn't expect it to take long.

The team is on it.
Phew I thought I was thick!
Userlevel 6
Badge +3
You guys should be all set now to update on iOS too. For notes on what's in this release, take a look here.
Still happening to me this morning

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