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Sonos One not showing in Airplay

  • 3 January 2021
  • 10 replies
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  • Contributor I
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All of a sudden, my 2 Sonos Ones are not showing up in my Airplay list.  I have not changed anything and they were working fine a couple weeks ago.  I have tried power cycling them.  

I have seen this exact issue on multiple boards and the answer is always that it’s “odd”.  How can it be odd if it is obviously happening to people on a fairy consistent basis?  Sounds like a Sonos issue that should be addressed.

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Best answer by Ken_Griffiths 3 January 2021, 13:54

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Sonos has over 10 million households worldwide.  A dozen posts on here over many months doesn't suggest a generic problem to me. You aren't even really using the Sonos system when you use Airplay. 

Have you tried rebooting all of router, speakers and control devices?

zero,

Here is a list of suggestions that Apple have mentioned in the past to try to fix Airplay issues and these suggestions apply to many other Airplay compatible devices… as you can perhaps see none of the things in the list mention Sonos, so I suspect this is something for Apple to resolve, but anyhow here are some things fir you to try:

  • Plug all devices into a wall outlet instead of using battery power
  • Restart all devices and try to AirPlay again
  • Toggle off Bluetooth, or if already off, try turning it on
  • Turn off Cellular Data
  • Disconnect from any other Bluetooth devices (like speakers)
  • Connect to the same WiFi network
  • Reset your network settings on your iDevice in Settings > General > Reset > Reset Network Settings
  • Update iOS, and speaker firmware/software
  • Move your devices away from other electronics
  • Renew your devices DHCP lease via the router configuration pages or reboot the router
  • Switch off any security software and VPN software installed on the broadcasting device

I had the same issue of suddenly not seeing my sonos amp or sonos one in my AirPlay list on my iPhone. I power cycled both sonos devices, then restarted my iPhone and it resolved.

I power cycled both sonos devices, then restarted my iPhone and it resolved.

Excellent advice and so simple! Many thanks.

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Sonos has over 10 million households worldwide.  A dozen posts on here over many months doesn't suggest a generic problem to me.

 

 

Because people always post when things like this happen? Except no, they don’t. Almost no one posts things like this because it’s too much trouble. The fact that there are a dozen posts on this tiny little site indicates this is is a widespread problem and this is just the tip of the iceberg.

 

 

Because people always post when things like this happen? Except no, they don’t. Almost no one posts things like this because it’s too much trouble. The fact that there are a dozen posts on this tiny little site indicates this is is a widespread problem and this is just the tip of the iceberg.

 

A few years back there was an actual “widespread” problem with a single Sonos device, the Playbar, a rather expensive, relatively low sales item, and the problem only manifested itself with a certain brand of TV.  Even so, the main thread for that problem made it past 200 posts, and ended up being almost 10 pages, even though a fix was almost immediate. 

 

Another time the Playbar was found to be affected with all TV’s.  That thread hit 75 pages and over 1800 posts.  There was also a couple dozen or so other threads about the same problem.

 

So no, a dozen posts does not mean a widespread problem, people most certainly do post here when there is an actual problem, and this is not a tiny little site. 

I have this problem as well

Yup, experiencing this too. Frustrating.

So, submit a diagnostic, and contact Sonos support directly. 

I had one of the Sonos zones disappear but followed guidance:

  1. Updated to latest iOS 15.x
  2. Restarted Wifi router(s) - Mesh network of 2 satellites
  3. Restarted the Sonos One amps

Back up and running!

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