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Sonos one missing! (again)

  • 16 December 2021
  • 2 replies
  • 80 views

Hi,

I have a continuos problem with Sonos One which keep on disappearing almost once a week. 

When I restart it with factory settings it’s working again. But it’s pretty frustrating doing it every week…

I have changed the location with no luck and a app function finding the missing sonos doesn’t find anything. 
 

Any help?

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Best answer by Airgetlam 16 December 2021, 23:41

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2 replies

Userlevel 7

Have you tried unplugging the One from power for a couple of minutes and rebooting your router? Are you able to wire any of your Sonos speakers (not a Sub or surround speaker) directly to your router with an ethernet cable?

The first thing I’d try is checking for a potential duplicate IP address. Since, on most routers, that’s a difficult thing to do, I’d just unplug that Sonos One from the power supply, then reboot the router. Only when the router comes back up would I plug back in that Sonos One. 

If it continues after that to have an issue, I would recommend that you submit a system diagnostic as soon as you’ve noticed it has dropped off and call Sonos Support to discuss it. It might be worth doing a second one after the Sonos One has rejoined the network, so that they can do a “compare and contrast” investigation. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.