Answered

Sonos one keeps cutting out

  • 10 February 2019
  • 1 reply
  • 206 views

Diagnostic 1819865372
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Best answer by Jeff S 11 February 2019, 23:17

Diagnostic 1819865372

Hi HarryJ,

Thanks for sending in the report. I see some wireless interference in the report, but it's mostly showing up on your Beam. Do you have any audio interruptions when the Sonos One is not grouped with the Beam? If it only happens when grouped, it may help to change the wireless channel your router is using. This can reduce wireless interference and may help keep up the communication between your Beam and Sonos One.

If you hear audio skips when not grouped, try the steps in this guide which should help.
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Diagnostic 1819865372

Hi HarryJ,

Thanks for sending in the report. I see some wireless interference in the report, but it's mostly showing up on your Beam. Do you have any audio interruptions when the Sonos One is not grouped with the Beam? If it only happens when grouped, it may help to change the wireless channel your router is using. This can reduce wireless interference and may help keep up the communication between your Beam and Sonos One.

If you hear audio skips when not grouped, try the steps in this guide which should help.