Best answer by Ryan SView original
Had my SONO ONE for approximately 2 weeks. It worked for the first few days then just stopped. Tried resetting it, deregistering it, unskilling it, etc. Managed to get it now playing SPOTIFY no problem but as far as ALEXA is concerned, it does not want to know. Every time you use the wake-up phrase 'Alexa...' it just states 'Sorry, I'm having trouble understanding, please try a little later....'. I have tried everything I can think of and spent 4 hours on it (I have even hard wired it with an RJ45 Patch lead to ensure it was updated okay). unless any suggestions on here then I shall have to make a call next week.:?:@
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