I posted on here a few months ago about a connection problem we've been experiencing with our two Sonos Ones. They were originally connected on wifi, and I changed hem both a while ago to be cabled via powerline connectors. They initially seemed to be ok on the powerline connectors but then they started having connection issues again. Playback just stops or they can't be seen on the network.
I did a bit of reading on here and realised that the powerline adapters for the two units are actually on two different ring mains. It was suggested that due this, it would be a good idea to put one back onto wifi so that it could connect to the wired unit by sonosnet. I tried this for a short time, but it didn’t improve things.
Then I thought it would be an idea to disconnect one of the speakers and just use the cabled speaker that's on the same ring main as the router to see if that was stable on its own. The same problems were experienced just using the one speaker.
Then I thought I'd ditch the powerlines altogether and change and have the one speaker on wifi. When I change the connection from wifi disabled to wifi enabled in the app, even though it thinks about it and then shows the wifi enabled ticked, if I disconnect the powerline network cable, the speaker is lost from the network/sonos app and won't reappear until the cable is plugged back in.
Reading more on the forum, I downloaded inSSIDer to see if we were on a bad wifi channel. It said we would be better on channel 4, so I changed this on the router. I also changed the sonos channel to 6. More reading on the forum, and I decided to set a fixed IP address for the cabled sonos and the WDMycloud drive that has my music library. I plugged th espeaker directly into the router to change the IP, then took it back down to the powerline downstairs. After initially working again, the following day after successfully playing a playlist from Amazon music, when I tried to play something from my library, it lost the speaker on the network again. I checked the router atached devices, and it wasn't showing there either.
This makes me think that we are not getting a stable connection via the powerine units, however I can't work out why I can't seem to switch back to wifi and get it to work without a cable.
Since we've had the speakers (nearly two years) we've had two different routers/broadband providers. Had them initially wifi, then powerlined, and they never seem reliable. I'm fast losing patience with the whole thing and after spending too many hours trying to fix them, and getting wound up by them I am tempted to give up on them. Can anyone help? Would I be best doing a factory reset?
Best answer by Ken_Griffiths
No need to factory reset. I would personally set aside the powerline adapters. It sounds like you would be better off running these devices on SonosNet but try to use non-overlapping WiFi channels… that means setting your routers 2.4ghz WiFi channel to 1, 6 or 11.
i would perhaps try 11 as a starter and ensure you fix the channel so it does not change on reboot etc.
Just as a temporary measure cable one of your speakers direct to your router and set the SonosNet channel in the Sonos App to Settings/System/Network to either channel 1 or channel 6. Its best to ensure that the SonosNet channel is at least 5 channels away from the routers WiFi channel and select the least used channels from 1, 6 or 11 only.
With the speakers now hopefully both showing in the Sonos App also do the following…
- When running your devices on SonosNet, with one device wired to the main router, ensure you have removed your WiFi credentials in “Settings/System/Network/Wireless Setup” as they are not required and this will prevent Sonos devices hopping back and forth between SonosNet and your Routers WiFi Signal.
- If you have any WiFi Hubs, Access Points, or Repeaters on your network, in addition to the main router, then ensure their broadcasting SSID's and WiFi channels exactly match those of your main router. Note: the 2.4ghz SSID name, should be different to the 5ghz name too.
If the setup above works fine and it’s inconvenient to leave a speaker wired to the router, my suggestion would be to purchase the Sonos Boost and use that as the Sonos device cabled to the router instead. Also one further point to note and that is you try to keep the Sonos device cabled to the router at least 4 feet away from the router so it does not interfere with the SonosNet signal.
Hope that resolves your issues.