Question

Sonos One and Playbar keeps dropping out

  • 19 April 2019
  • 3 replies
  • 104 views

Please help.
Both speakers keep dropping out.
Diagnostic:
614025029

Thanks in advance!

3 replies

Userlevel 7
Badge +20
Please help.
Both speakers keep dropping out.
Diagnostic:
614025029

Thanks in advance!


Hi CX15,

Welcome to the community, and thanks for sending in the report. I see some errors indicating that the streaming audio isn't getting to the players fast enough. This is probably caused by wireless interference from a nearby network that is running on the same wireless channel as your own. Try changing your router's wireless channel over to channel 1 and see if that helps.
OK, switched to channel 1 and now the Play1 is doing OK, but the Playbar keeps cutting out.

Here's a diagnostic after it happens:

1350645803
Userlevel 7
Badge +20
OK, switched to channel 1 and now the Play1 is doing OK, but the Playbar keeps cutting out.

Here's a diagnostic after it happens:

1350645803


Thanks for the new report. Is there an HP device near your Beam? I see a nearby network on channel 1, which isn't showing up in your Play:1's data. Try moving that device away, or change its channel and test things out again.

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