Recently my Sonos PLAY:1 has stopped working with Spotify. It started by saying it was losing connection to Spotify completely, now it's now playing broken parts of songs and skipping some completely. I'm using the Sonos app on iOS and using the Spotify iOS app and neither are working, can anyone help?
Also, other people seem to be able to use their Spotify accounts on the same Sonos system with no issues
Best answer by Airgetlam
First, reboot your router. It's entirely possible it's gotten in a state where it can't actually deal with a request for Spotify. Rebooting it will re-set it to a fresh state.
Once you've done that, try removing Spotify from the Sonos app, then shut down the app completely. Open it back up, and re-install the connection to Spotify.
Next, it's possible that you're having an issue with wifi interference. I'd recommend reading Wifi Interference FAQ
You may also be habing an issue with a duplicate IP address in your local wifi. Try unplugging all of your Sonos devices, then rebooting the router (yes, again...needs to be done while the Sonos are unplugged, we're doing a different thing than what we did before). Then plug in your first Sonos device. If you've got one connected to the router with an ethernet cable, choose that one, if not, just plug in the one physically closest to the router. Wait a minute for that device to fully boot up, then move on to the next one. Be sure to allow enough time for each device to boot before moving on to the next, it's important.
You could also potentially go into your router's DHCP reservation table, and set up reserved IP addresses for your Sonos devices. I had to find my router's manual and read how to do that, you may already know. It solves the same issue as addressed in my previous paragraph.
Finally, if none of that works, I'd recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and call in to Sonos to discuss it.