Question

Sonos not connecting to spotify

  • 26 December 2016
  • 2 replies
  • 325 views

My Play 1 shows up as a "Spotify connect" device in Spotify but when I select it to play music from it, it says "connecting" then defaults back to whatever device is being used as the remote.

Diagnostic number: 6916506

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2 replies

My Play 1 shows up as a "Spotify connect" device in Spotify but when I select it to play music from it, it says "connecting" then defaults back to whatever device is being used as the remote.

Diagnostic number: 6916506



Submitted another diagnostic after some troubleshooting, factory reset, and after re-adding spotify: 6919668
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My Play 1 shows up as a "Spotify connect" device in Spotify but when I select it to play music from it, it says "connecting" then defaults back to whatever device is being used as the remote.

Diagnostic number: 6916506



Submitted another diagnostic after some troubleshooting, factory reset, and after re-adding spotify: 6919668


Hi sanur,

It would be best to work with our phone team on this issue. Please give us a call and reference case number: 170118-003449. You can find our phone number and hours here.