Sonos not connecting to Deezer??


I'm not able to play my Deezer music services through Sonos this morning - help!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

33 replies

If you haven't yet, download the PC/Mac Controller from here, and try it this way.
Working fine in the UK on BT. It could be a local issue. What country are you in? Who's your ISP?
I'm having same problem. Been away so not used Sonos for a week. Went to use it just now, was prompted to update Sonos which I did, but now Deezer won't play. Can see my playlist and select tracks but nothing will play. Tune In and Amazon Music working fine. Anyone got any ideas? I'm in the UK
Post-update problems are usually caused by duplicated local IP addresses. Restart all the devices on your network, not just Sonos.
now working again without me doing any changes?? Strange - never happened before and didn't do any updates to Sonos and didn't restart any devices. Oh well, technology!
BTW I'm in the UK
Now manifesting as an intermittent connection issue.....it initially reconnected as I mentioned but is now cutting out intermittently and saying 'not able to connect to Deezer'.

Can play Deezer normally on my mobile.

Will monitor it.
I'm on BT, and Deezer distributes content to local servers on BT's backbone. One assumes they take a similar approach with other large ISPs. Temporary outages might afflict just one ISP.
I have also had no connection on Deezer. Deezer support say its a problem between the Sonos server and Virgin Media
I'm having the same problem , do we just leave it and hopefully it starts to work again??
Deezer are saying Sonos will perform a system check and help you fix the issue
so what do i need to do for that ???
Report it to Sonos I guess, I'll give it a go.
Badge
I'm having the same issue. Been unable to connect for 2 days. I've raised with Deezer support. No response yet. I'm also on Virgin Media, so it may be that the issue is between them and Sonos and not Deezer. Strange that I can play Amazon Music okay though.
Is the common factor Virgin? AFAIK there's isn't a "Sonos server" involved. A controller accesses Deezer, then EdgeCast for metadata. Stream data comes from closer to home, in BT's case on their own network. Virgin could well be the same.
I'm on virgin and still having a problem
Badge
Deezer support have just confirmed that there is an issue with VM and Sonos
so i guess its just a waiting game ??
In the past, Virgin-specific issues have often been DNS related. If you can change the DNS handed out by the router's DHCP server try substituting Google's: 8.8.8.8 (primary) and 8.8.4.4 (secondary). You'd then need to restart Sonos players and controllers.
Badge
Note from Deezer Support

Virgin Media are experiencing issues routing Deezer through to Sonos devices, resulting in some users experiencing playback issues.

Please note this only affects playback via Sonos devices and using Deezer via our website should still work for users on Virgin Media.

They are as we speak investigating the problem, so we can only ask you to wait until the service works again. If the problem is not solved within 48 hours, please contact us again so we can update you
Sounds like a DNS problem then. If there's a local redirection to VM servers then using a non-local DNS such as Google's may not work.
Sonos say they are aware and are dealing with the issue
There's a thread in Announcements about this, probably the best place to look for updates.
Userlevel 3
Badge +2
Can't be a DNS issue for me as I'm experiencing this issue on Virgin cable and I have my DNS set to Google's.
Userlevel 7
Badge +20
Hi folks,

The Deezer outage should now be resolved. If you're still having issues, please submit a diagnostic report and reply here with the confirmation number.