I upgraded a five zone s1 set up to an s2 set up and switched one unit to a Sonos Move.
The Move unit will not stay connected to the Sonos App.
I have a Unifi Network with multiple hotspots and I have strong wifi signal all over the house.
So far I’ve tried three things 1) I switched the sonos channel from channel 6 to channel 1, 2) I made sure another sonos unit reasonably nearby is hardwired to the network and 3) I set the move to a fixed IP address.
None of this has seemed to help. I have to turn the unit on and off 90% of the time i want to use it.
If this is how it’s supposed to work, can I return it? If this isn’t how it’s supposed to work, can you give me further troubleshooting tips?
The troubleshooting log confirmation number is: 1694109195.
Best answer by GuitarSuperstar
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