Question

Sonos Move not visible on App.

  • 8 January 2021
  • 1 reply
  • 40 views

My Sonos Move will not reconnect to the rest of my system after we had a power outage and lost Wifi for a period. Wifi router has been rebooted and I have followed all the steps on the app. Note that I am using the S1 app as 2 of my 5 devices are not compatible with S2.

 

I have submitted diagnostics, number: 725298348


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1 reply

Userlevel 6
Badge +17

Hi @Bajansaint.

Welcome to the Sonos community and thanks for bringing this to our attention and for submitting a diagnostic. Allow me to help you out by sharing some information.

 Based on the provided diagnostic, You have multiple routers, Access point, WIFI boosters, or WIFI repeaters with the same WIFI name or SSID. I would suggest reaching out to the manufacturer of those routers or possible mesh system so that the mesh system can be configured in bridge mode or access point mode or which option best fits your preference (the main objective is to disable the mesh from generating their own IP-address). The only device that needs to be on router mode or DHCP mode is the router provided by your ISP (Internet Service Provider), the rest should either have their own unique Wifi Name or be on bridge mode or access point mode or disable DHCP. Here are some recommendations.

  • Have each access point have their own unique Wi-Fi name as so you and your mobile controller do not get confused about what and where to connect to access your Sonos system.
  • Disable WIFI Capabilities of the Main router that provides connection directly to your ISP or internet provider.
  • Disable the DHCP or IP-address generation of the Access point and only allow the main router to generate the IP-addresses to avoid IP-address mismatch or IP-address duplicates.
  • Wire a Sonos device to one of the routers/access points to get them to stay on a single network (having each access point have their own unique WiFi names).

 Let me share with you a topic in this community that discusses multiple routers. You can share and ask questions or comments on that topic if something is not clear. 

I hope this helps.

Please let me know if you have further questions or concerns. I’ll be more than happy to help you out.

Thanks,